Rheid Communications

YakYak VoIP is so much more than just cheaper international calling. The platform is very scalable and offers incredible flexibility for the home or office. Whether you just want to save on long distance or you need advanced IVR and queuing facilities for your company or call-centre, our platform delivers. Best of all, the money saved on your reduced phone bill will be evident, but only once you've tried Voice over IP for yourself.

Please note that certain features are package dependent. For example, our Business VoIP packages include IVR and queue creation features which are not available (or needed) for home use. View our package comparison to see all packages and their associated features. If you have something specific in mind and want to chat, please don't hesitate to contact us.

Much cheaper cellular, national and international calls
Using our least cost routing VoIP platform, you won't just save on international calls. We offer lower rates on South African cellular and national calls too, allowing you to use VoIP and save money on everyday calls. View all our rates [top]

Pre-Paid outbound airtime
Our VoIP is 100% pre-paid, allowing you to control your own budget and make sure you never spend more than you need to. Our pre-paid airtime has a lifetime roll-over, meaning you will always use what you pay for. When making outbound calls that attract charges, the billing is performed real-time, so you will always know exactly how much each call costs and how much airtime you have left. [top]

Phone extensions
Phone extensions can be hardware VoIP phones or software SIP agents. Most functions are phone independent and work even on traditional terminals connected to analog to VoIP conversion boxes like Cisco ATA186. Some of the advanced features supported by the system are: [top]

• Call forwarding - All calls forwarding, on busy forwarding, and on no answer forwarding available
• Call waiting - The caller can be put on hold when the called user is busy.
• Call authentication - Useful when the extension wants to accept only calls from third parties that enter a predefined PIN
• Do not disturb - The caller is welcomed with a custom 'Do not disturb' message or is directed to voicemail.
• Attended and blind call transfer - Incoming calls can be transferred to another extension.
• Call cascading - After X1 seconds extension Y1 is ringing, after X2 seconds extension Y2, and so on.
• Ring all - When an extension is contacted all other extensions in the list are also contacted.
• Voicemail - Every phone terminal can have a mailbox associated. The user can define a PIN for this mailbox in order to listen to messages over the phone.
• Conference - Any user can start a conference. Conference rooms can be protected with a PIN. A predefined number of users can join a conference.
• Call recording - Users can start call recording by pressing a button. The system can play a call recording notice sound in order to comply with local call recording regulations.

Do Not Disturb
All accounts receive 'Do Not Disturb' which lets you forward calls when you don't want to talk. This function can be activated / de-activated via your telephone handset or VoIP control panel. [top]

Call Waiting
All accounts receive 'Call Waiting' which let's you a call on hold to answer another incoming call. This function can be activated / de-activated via your telephone handset or VoIP control panel. [top]

087 number for inbound calling
All Home and Business accounts receive a 087 number, allowing inbound calling from landlines and cellphones. You can use this number for receiving calls no matter where you go, allowing for true roaming without the roaming charges. As long as your SIP account is logged in, you can receive calls. [top]

Advanced Voicemail
All Home and Business accounts receive advanced Voicemail for each extension. Messages are stored on our server which let's you retreive them from anywhere. You can also setup email forwarding, so new voicemail messages will be emailed to you. This function can be activated / de-activated via your telephone handset. To access your voicemail, simply dial *59 from your telephone or use the VoIP control panel to view and listen to messages. [top]

Call recording
All Home and Business accounts receive 'Call Recording' facilities allowing you to record any conversation at the touch of a button. We store the recordings which allows you to retrieve them from anywhere. This function can be activated / de-activated via your telephone handset. The system can also play a 'call recording notice' before the recording starts, in order to comply with local call recording regulations. [top]

Call queues
Call queues are currently the most efficient way to deliver customer support, sales or any other service that involves multiple company employees answering to the same phone line. The size of a VoIP queue can be setup by the user. When the queue is full, users are rejected or directed to a predefined extension. Calls can be distributed between agents according to the business profile (Ring All, Distribute calls evenly, List recently called, Fewest calls, Random). The owner can setup how agents will take calls (the minimum time interval between calls, voice announcements, queue identification, etc). It is also possible to setup how the system will behave when a user stays in the queue for a predefined time. Call queues are business engines and require powerful reporting. Using our web-based VoIP control panel, the queue owner can see which extensions are logged in, the average time callers expect in the queue, how many callers abandon the queue, review the service level agreement figures, etc. [top]

IVR - Interactive Voice Response
In telephony, interactive voice response, or IVR, is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts. Using our web-based VoIP control panel, you can create complex IVR extensions using our IVR schema builder. You can have multiple contexts, options and actions per option. [top]

Call screening and filtering
YakYak VoIP users can screen calls based on the caller ID. They can select from a list of predefined actions how the system must handle calls from those phone numbers. The user can choose to give a Busy signal, Congestion, Hang-up or to Transfer the caller to another extension. You can protect your company from unwanted calls. Important calls can be automatically forwarded. [top]

Web-based VoIP control panel
Our advanced web-based VoIP control panel implements AJAX to provide a very quick and responsive web experience. Various functions and real-time reporting are available and makes traveling with your number even easier than you think. The account owner has full access to all VoIP call history for all extensions. The call history record is preserved and can be exported in Excel and CSV formats. System management is performed over the network, using your web-browser. [top]

Sound file management
Sound files are used by the system in order to answer phone requests. Sound files can be used in call prompts, music on hold, standard menus, etc. Users can record sounds over the phone and share them with other users on the system. [top]

Virtual hosted PABX
Business accounts get their very own hosted virtual PABX for central management of all company extensions. Having a hosted virtual PABX means that no on-site PABX equipment is needed, just internet access and enough bandwidth for the calls to and from the virtual PABX. [top]

Multiple extensions
Add as many extensions to your virtual PABX as your company needs. By default, each company account includes two extensions and additional extensions are priced at R49p/m. Additional extensions can be added at any time, allowing flexible company growth. [top]

Multi-user aware extensions
Multi-user aware extensions allows each extension to "see" the other extensions available on the same virtual PABX client account and use them when setting up features that involve call redirection such as Ring all, Call forward, Call cascade, etc. [top]

Advanced digital telephony services
VoIP delivers superior communication services at an affordable price without sacrificing voice quality. [top]

100% free, high-quality calls for home or business members
For home, calls between members is free. You can call any other member at no cost at all. For Business, you can connect your offices’ telephony services using the Internet infrastructure, without having to pay for dedicated voice lines. Due to packet switching technology, you can achieve any redundancy level you want, without massive investments. Branches can be interconnected, regardless of geographic location, as long as an internet connection is available. Each extension receives a 4 digit extension number as well as a 087 number, allowing inbound calls (on either number) as well as number mobility. Your phone extension can be hardware VoIP phones or software SIP agents and can be used anywhere you have internet access. [top]

Wide choice of phone terminals and adapters
You can select the right VoIP device from a wide range of terminals and adapters. These VoIP phones and adapters plug directly into an Ethernet port on your home router and can support PSTN failover. Some can even convert your existing phone into a VoIP phone, providing a seamless transition to VoIP. [top]

Better communication with customers
Your Company can use call queues in order to allow customers to find out more about your services in a faster and more efficient way. [top]

Better communication between employees
Employees can leave voice messages, take part in conferences, use "Do Not Disturb" features, forward calls based on the status of their phone, reject calls from certain numbers etc. [top]

Virtual hosted PABX with total control
Business accounts get their very own hosted virtual PABX for central management of all company extensions. Having a hosted virtual PABX means that no on-site PABX equipment is needed, just internet access and enough bandwidth for the calls to and from the virtual PABX. We manage everything, you call and everyone wins. We can really help to bring down your companies telephony and its associated costs. [top]

Secure for all employees
Every employee that has an extension has the ability to access to the web-based VoIP control panel, where they can setup their phone extension. Basic phone terminal configuration can also be performed over the phone. [top]

Limited abuse and increased service quality
Calls can be legally recorded by the company and stored on the server for a later review. [top]

Use your existing IT infrastructure
In the company offices you can use the existent IT infrastructure, without having to invest in new cabling. By using your existing broadband internet connection, you maximize your broadband costs and see significant savings on voice calling. Most broadband connections will work great, as long as you have a minimum of 31k upstream bandwidth (per call) and fairly low response times. This includes ADSL, iBurst, MyWireless, GPRS and 3G. [top]

No staff or in-house skills required
The system is hosted and managed 24 hours a day. You never need to concern yourself regarding the uptime, availability or expandability of the system since we manage everything. [top]

Ability to expand the system in order to match company growth
The system can scale with tyour Company growth, buy extensions as you need them. [top]

* Prices are subject to change without notice