Rheid Communications

Settings

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

Some system settings can be changed over the phone. Changing settings over the phone can be easier than accessing the online interface. If you want to configure multiple settings, the web interface provides a faster operation method.

*71 - activate Call waiting

In order to take advantage of the call waiting option, dial *71 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Call waiting can also be activated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*70 - deactivate Call waiting

YakYak VoIP supports call waiting, but in order to use this feature you must have a phone terminal that is call waiting compliant. In order to deactivate call waiting and let the persons that call you hear the BUSY signal when you are involved in another phone conversation, dial *70 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Call waiting can also be deactivated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*78 - activate Do Not Disturb

When Do Not Disturb is activated, the extension cannot be contacted and the phone will not ring. A custom sound file, which is chosen in the YakYak VoIP Control Panel, can also be played. If you want to activate the Do Not Disturb function, dial *78 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. The Do Not Disturb function can also be activated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*79 - deactivate Do Not Disturb

If you want to deactivate the Do Not Disturb function, dial *79 from your extension phone keypad. Wait for the confirmation message and hang-up the phone. The Do Not Disturb function can also be deactivated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*72{target_extension} – activate Forward calls unconditionally

All calls to your extension will be automatically forwarded to {target_extension}. The originally called extension will no longer ring. In order to activate unconditional call forwarding, dial *72 followed by the local extension number where you want to forward calls. Wait for the confirmation message and hang-up the phone. Unconditional call forwarding can also be activated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*73{target_extension} – deactivate Forward calls unconditionally

If you want to deactivate unconditional call forwarding, dial *73 followed by the local extension number from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Unconditional call forwarding can also be deactivated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*90{target_extension} – activate Forward calls when busy

All calls to your extension will be automatically forwarded to {target_extension}, if you are involved in a phone conversation and call waiting is not enabled. In order to activate on busy call forwarding, dial *90 followed by the local extension number where you want to forward calls. Wait for the confirmation message and hang-up the phone. On busy call forwarding can also be activated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*91{target_extension} – deactivate Forward calls when busy

If you want to deactivate on busy call forwarding, dial *91 followed by the local extension number from your extension phone keypad. Wait for the confirmation message and hang-up the phone. On busy call forwarding can also be deactivated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*92{target_extension} – activate Forward calls when no answer

All calls to your extension will be automatically forwarded to {target_extension}, if the phone is not picked up in the maximum answer time. In order to activate call forwarding when there is no answer, dial *92 followed by the local extension number where you want to forward calls. Wait for the confirmation message and hang-up the phone. Call forwarding in case of no answer can also be activated from the YakYak VoIP Control Panel in Phone Terminal properties page.

*93{target_extension} – deactivate Forward calls when no answer

If you want to deactivate call forwarding when there is no answer, dial *93 followed by the local extension number from your extension phone keypad. Wait for the confirmation message and hang-up the phone. Call forwarding in case of no answer can also be deactivated from the YakYak VoIP Control Panel in Phone Terminal properties page.

Voicemail

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

*95 – listen to your Voicemail messages

If you have Voicemail enabled for your extension, you can dial *95 from your extension phone keypad in order to manage voicemail messages. You can listen and delete voicemail messages using the integrated menu. The Voicemail password is required in order to access the mailbox over the phone. The mailbox management features are also available in the YakYak VoIP Control Panel, in the Mailbox area.

You can also access your mailbox, if you call your extension number and press # after you hear the Voicemail welcome message. This is a good idea, if you call your extension from another extension or you call your extension public phone number from an external phone number.

*950 – enable/disable your Voicemail

If you have Voicemail enabled for your extension and you want to disable it, or if it is disabled and you wish to enable it, dial *950 from you extension phone keypad in order to change the status of your Voicemail. The mailbox management features are also available in the YakYak web interface, in the Mailbox area.

*22 – interrogate the Company Directory

If you want to call a person and you do not know his name, dial *22 from your extension. You will be asked for the person’s name. If the person name can be found in the directory, you will be directed automatically to his/her extension. The person you wish to contact can choose to hide from the Company Directory, in which case you cannot find him in the directory.

Transfers

The following applies to any extension involved in a conversation

All the functions below apply only to active call conversations.

#1{target_extension} – transfer a call to another extension number {target_extension}

When you are involved in a phone conversation, you can press #1 followed by an extension number in order to transfer the call to that extension.

Pickups

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

Let's consider the following example: there are two secretaries sharing an office. Each of them has a YakYak phone terminal extension. Their extensions belong to the same client account. Their extensions have the permission Extension is multi-user aware enabled. Let's assume one of the secretaries is out of the office and her phone is ringing. YakYak allows the second secretary to pick up any call that rings on her colleague's phone.

*21 - pick up first call ringing

If your phone terminal extension has the Extension is multi-user aware permission enabled, you can pick up any call that is ringing on the extensions that belong to the same client account as you. By dialing *21 on your phone keypad you will pick up the first call in the list of calls that are ringing on the client account.

*21{target_extension} - pick up call ringing

If there are several calls ringing on your client account and you want to pick up the call on a specific extension, you must dial *21 followed by the number of the target extension. For example, let's assume there are two calls ringing at the same time on extensions 001*004 and 001*005. To pick up the call on 001*004, you must dial *21004.

*21{partial_number} - pick up first matching call

To pick up the call ringing on a certain extension, you do not have to specify the entire number of the target extension. If you dial *21 followed by the first few digits of the number {partial_number}, YakYak will pick up the call on the first extension whose number matches partial_number. For example, let's assume there are two calls ringing at the same time on extensions 001*211 and 001*222. To pick up the call on 001*222, you can dial *2122 (instead of *21222)

Recordings

The following applies to any extension involved in a conversation

All the functions below apply only to active call conversations.

*1 – one touch call recording

When you are involved in a phone conversation, if your extension has the call recording features active, you can record calls by pressing *1. A custom sound file, which is chosen in the YakYak VoIP Control Panel, can be also played when call recording starts.

In order to stop a call recording, you must press *1 again.

*0 – one touch conference recording

When involved in a conference, if you started the conference, you can record all conversations by pressing *0. The custom sound file chosen in the YakYak VoIP Control Panel to notify about recording events is played. In order to stop a call recording, you must press *0 again.

Conferences

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

8{your_number} – creates a conference room

If your extension has the conference features enabled, you can create a new conference room by dialing 8 followed by your extension number. Other users can join your conference by dialing 8 followed by YOUR_NUMBER.

Queues

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

*96 – login the queue agent owning the extension

If you are an agent in a queue and you want to take calls from your personal extension, you can dial *96 from your extension phone keypad in order to login to the system. You will be prompted for your agent password. After login, the system will expect to find you at the extension you logged in from.

*97 – login any queue agent

If you are an agent in a queue and you are currently at another system extension, you can dial *97 from the extension phone keypad in order to login to the system. You will be prompted for your agent number and password. After login, the system will expect to find you at the extension you logged in from.

*98 – disconnect the queue agent

If you are currently logged to the system as an agent, you can logout by dialing *98 from the extension phone keypad. The agent connected to the extension you dialed from will be automatically logout from the system.

*26{your_number} and *28{your_number} – pause and un-pause the agent session

If you are currently logged in the system as an agent and you want to take a break without logging out of the queue, you must dial *26 followed by the number of your extension. This code lets YakYak know that you are not available and that calls should not be assigned to your extension. To return to the queue activity you must dial *28 followed by the number of your extension. If you have logged in the queue from the phone associated with your extension, you can use the shortcut *26 to pause and *28 to un-pause your session.

*999{queue_number} – supervise queue conversations

If you are a queue supervisor, you can start listening to the active queue conversations by dialing *999 followed by the number of the queue extension. YakYak will announce the extension number of the first found active agent and start playing his conversation. To listen to the next available call, you must dial *.

Intercom

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

intercom_extension_short_number

If you wish to call all the extensions assigned to a Intercom/Paging extension, you must dial the respective Intercom extensions's short number (ex: 003)

intercom_extension_short_numberfollowed by extension_short_number

If you wish to call a certain extension assigned to a Intercom/Paging extension, you must dial the respective Intercom extension's short number followed by the number of the extension you wish to call. Example: If you wish to call the 009 extension, using the 003 Intercom extension, you must dial 003009.

intercom_extension_short_numberfollowed by id_group*

If you wish to call a certain extensions group assigned to a Intercom/Paging extension, you must dial the respective Intercom extension's short number followed by the extensions group ID, folowed by *. Example: If you wish to call the extensions group having the 02 ID, using the 003 Intercom extension, you must dial 00302*

Services

The following applies to any extension not involved in a conversation

In order to access any of the features below, your phone extension must not be involved in a phone conversation. This means that you must pick up the phone and dial the numbers below.

*94 – listen the Date/Time

In order to find out the Day and Time of our SIP gateways, dial *94 from your extension phone keypad. This may not be your local time due to the differences in the time zone.

*52 – echo test

If you want to test your accounts connection to our SIP gateways, you can dial *52 from your extension phone keypad. Everything you speak in the phone will be repeated back back to you. This is very useful if you want to test the latency between your Broadband Internet connection and our SIP gateways.